Hiring Path:
- Open to the public
Who May Apply/Clarification From the Agency:
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For USEFM - FP - AA, Actual FP salary determined by Washington D.C. All Interested Applicants / All SourcesSecurity Clearance Required:
Public Trust - Background Investigation
Appointment Type
Permanent
Appointment Type Details:
Indefinite subject to successful completion of probationary period
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
Summary:
The work schedule for this position is:
Full Time (40 hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (8 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Not Required
Duties
Operates Posts Electronic PABX telephone switchboard and performs other related duties. In addition, the incumbent places official outgoing local and long-distance phone calls for American staff and Locally Employed Staff. Acts as a billing (telephone clerk), to smoothly expedite the billing and payment process. Billing and Accounts - collates and forwards home landline and bundled internet bills to American officers monthly for payment. Maintains the SAFE database with the latest phone numbers and email addresses for all employees at post. Time Keeper for the IRM Sub-Post in WinTA. Responsible for keeping track of time keeping functions, leaves and OT of all IRM staff at post and entering them into the WinTA database.
The incumbent operates the electronic PABX telephone switchboard. Hyderabad is the biggest Consulate and most calls are from Amercian Citizens living and working in India. Hyderabad's Consular region has the maximum number of American Citizens. Since 2023, Hyderabad ACS is handling the DS-82 (Adult passport) Repatriation program for All-India, So our ACS call volumes are very high. Many calls are from the Indian public with inquiries regarding Visa applications and other Consular services. Many other calls are official Consulate business from American staff at other U.S. Missions including New Delhi Chief of Mission and Assistant Secretaries of State.
In addition, the incumbent places official outgoing local and long-distant phone calls for American staff and Locally employed staff. In this capacity this incumbent keeps a record of long-distance calls and overseas calls, and provides such information to the billing clerk for ICASS cost accounting. He/she also keeps a running record of number changes and for publishing updated telephone directories. This incumbent reports cases of malfunctioning telephone equipment to the Telephone Technician and attempts to resolve call complaints as the occasion demands.
Maintains the SAFE database with the latest phone numbers and email addresses for all employees at post. Works with the SAFE office in Washington to transfer the users in and out of post during arrivals and departures. This software is critical as the RSO relies on this for emergency notifications. Time keeper for the IRM sub-post in WinTA. Responsible for keeping track of time keeping functions, leaves and OT of all IRM staff at post and entering them into the WinTA database
Qualifications and Evaluations
Requirements:
EXPERIENCE: One-year prior telephone operator experience or call center customer service job, handling high volume of calls.
JOB KNOWLEDGE: Telephone and Radio applications and technical procedures
Education Requirements:
Completion of Higher Secondary School (XII std)
Evaluations:
LANGUAGE: English Level III and Hindi/Telugu Level III - This may be tested
SKILLS AND ABILITIES Optional: Ability to function honestly and effectively; and to exercise good judgement in a high pressure environment. Ability to respond calmly and tactfully with high-maintenance, impatient customers
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:
All applicants under consideration will be required to pass medical and security certifications.
Benefits and Other Info
Benefits:
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Hyderabad, India may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **
IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
