- We are looking for a Customer Support Specialist to assist our customers with their queries, share updates on their orders, finding the best and quickest way to resolve an issue.
- THIS IS REMOTE JOB
- Hiring for Domestic Blended Voice (Voice + Chat) Process for Multinational Indian Famously E-Commerce Company
- Shifts: Day Shift - 9 hrs between 8am to 9pm
- 5 day Working 2 ROTATIONAL off
- 1 YEAR BPO experience
- We are hiring Graduates only And Experience for voice process and non voice process
- Our clients include more than 250 of the worlds largest brands and most recognizable brands across 12 industries.
- Job Requirement : Minimum qualification: Candidate should have completed Graduation
- Candidates with prior relevant (BPO) and non-relevant (other domain) experience are eligible to apply.
- Good Communication Skills
- Salary Range for voice : 18000 to 23500 in hand
- Job Designation : Associate and Senior Associate
- Interview Rounds: All rounds telephonic
Full Job Description
We are looking for a Customer Support Specialist to assist our customers with their queries, share updates on their orders, finding the best and quickest way to resolve an issue.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator and someone who can think on their feet to come up with a way to offer a resolution.
Salary: ₹18,000.00 - ₹23,500.00 per month
Responsibilities
- Responding to customer queries in a timely and accurate way, via email or chat
- Identifying customer needs and helping customers use specific features.
- Compiling updates on books and products from publishers/ vendors and communicating them to subscribers.
- Analyzing based on conversations with customers in all the fields that need work, taking product feedback and ensuring timely resolution.
- Monitor customer complaints on social media and reach out to provide assistance
Requirements
- Background in customer service; industry knowledge is a plus
- Proficient in MS Office
- A customer-oriented attitude
- Excellent communication and negotiation skills in English
- Problem-solving aptitude
- Ability to work well with a team
Job Types: Full-time, Regular / Permanent
Salary: ₹18,000.00 - ₹23,500.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Flexible shift
- Morning shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
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